We're Thrilled to Announce a Partnership with HSC to Deliver Transport Service to the Community

Health & Social Care (HSC) and Health Connections have agreed a new service level agreement to deliver an enhanced Voluntary Community Transport Service for Guernsey. The agreement will begin in July 2026 and run for an initial three-and-a-half year term, ending in December 2029.

This marks an important step forward in the development of community transport in Guernsey. It reflects a shared commitment to supporting islanders' health, independence and social connection, particularly for those who would otherwise struggle to get where they need to be.

The agreement formalises the partnership between the two organisations and gives long‑term stability to an essential service many islanders rely on. It will help support joint work on the future of community transport, including the development of a wider strategy for the island. This work will involve partners from across the charitable sector and the States.

Volunteer drivers will continue to deliver the service, which will prioritise people who have no other way of getting to medical appointments or social prescribing activities. It will also support wider wellbeing by helping people attend activities that reduce loneliness and social isolation.

Under the agreement, HSC will provide £88,000 per year to contribute to the cost of Health Connections' transport coordinators and to ensure volunteer drivers can reclaim mileage expenses. This funding will help maintain a reliable service that meets the needs of islanders.

HSC has thanked the Social Investment Fund (SIF) for funding the transport coordinator roles over the past three years. It has also recognised the important role SIF played in commissioning a report on community transport, and the work of the Guernsey Community Foundation in delivering it. This report helped create the momentum needed for the States to make community transport a cross‑Committee commissioning priority, enabling meaningful progress for service users.

HSC is also grateful to the Association of Guernsey Charities (AGC) for its support in bringing together the charitable sector to contribute to this work.

"We are delighted to be formally entering into this new agreement with HSC, having provided community transport services since 2010. Throughout that time, HSC has supported the service by funding the mileage claims of our volunteer drivers. Community transport is a lifeline for many people, and this partnership gives us the stability to keep improving the service. Our dedicated team of volunteer drivers and coordinators work incredibly hard to support islanders who would otherwise struggle to get to important appointments or social activities. In the first six months of 2026 we have delivered over 3,000 journeys. This SLA would enable us to maintain and grow the service that connects people to the support and care in the community they need." - Bella Farrell, CEO of Health Connections.